Website Royal Bank of Canada
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Responsible for processing of basic to moderately complex client transactions within one or more RBC product or service line(s) utilizing on-line input to various systems ensuring quality and accuracy of incoming and outgoing workflow and/or documents.
What will you do?
• Provide consistent service within established benchmarks contributing to achievement of business Service Level Agreements (SLAs)
• Ensure all documents/data are examined for completeness and accuracy, and refer issues to Team Lead
• Identify recurring errors and servicing gaps to Team Lead
• Take ownership of client concerns, referring when necessary, building ownership and accountability at first point of contact, and refer to manager where required
• Ensure all authorities for the role (delegated authorities, systems access etc.) are adhered to, reviewed and understood
• Ensure adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures
• Exercise due diligence in following operational risk policies, procedures, standards and guidelines
• Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
What do you need to succeed?
Must-have
• Bank’s minimum entry requirements, 5 Ordinary Level subjects including English and Mathematics
• Good knowledge of the Bank’s policies and procedures, products & services
• Good knowledge of all circulars and folios relating to responsibilities including Money Laundering, Privacy, Negotiation of Items
• Good cash management skills and strong commitment to quality service
• Must respect confidentiality and be flexible & adaptable
• Good working knowledge of related applications and tools with a willingness to familiarize self with other (sometimes emerging) applications and systems
To apply for this job please visit jobs.rbc.com.